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Returns are only accepted with prior approval from Bastion Lane Espresso, where a return authority number will be issued and must be within 30 days of purchase. A 20% restocking fee applies, and the item must be unused and the packaging in new condition.

Bastion Lane Espresso cannot accept returns of an order in which coffee has been ground (by Bastion Lane Espresso) as requested by a customer in their original order.

Bastion Lane Espresso will accept returns under New South Wales and Australian law.